I don't think they feel there's any reason for them to be honest with us. We're not really people in their eyes.

[ Is more or less her conclusion after having heard so many stories, and living through some of her own. ]

Not that they're in charge of much of anything anymore. Other than keeping us here.

[ Which is apparently something they can make un-happen, and not necessarily to happy endings. Still, Chihiro keeps a determinedly upbeat outlook on it all. No point in depressing herself... or anyone else. ]