More than lazy, it's irresponsible and alarming. But there are certainly more than enough adjectives that can be spared for their incompetence.

[So casually as if her words aren't sharp and cutting. Still though, she shakes her head.]

Then at the very least, I'm relieved that you aren't too gravely injured or inconvenienced. I apologize for neglecting to introduce myself - my name is Natalia.